Support for industrial services
Reduce service calls
System operators can now receive quick and effective assistance from experts via smartphone or smart glasses.
The coronavirus pandemic has accelerated digitalization in almost all areas of life; video conferencing, for example, has become an integral part of communication. Schuler is going one step further: "Schuler Connect" is a portal developed for the support of industrial services that not only transmits live images via an app for cell phones or smart glasses - numerous innovative add-ons enable optimal support for remote maintenance.
"Our experts use augmented reality technology to superimpose targeted information onto the image signal, providing effective assistance for the system operator," explains Service Sales Manager Ernst Schwoshuber. With Schuler Connect, time-consuming and costly service calls can be reduced, thus shortening downtimes. Schuler has placed particular emphasis on the security of data transmission, emphasizes Schwoshuber.
"Schuler Connect is already in the test phase with several customers, and the initial feedback is very promising," adds Service Managing Director Torsten Petrick. The system has already been in use within the company for a year, for example for communication between design and internal assembly, or for quality assurance and acceptance of presses in China.
Schuler Connect is part of the press manufacturer's "Digital Suite". This also includes improved "Track and Trace" solutions for the continuous monitoring of produced parts and the "Visual Die Protection" die monitoring system, which enables impending damage to be detected and rectified at an early stage.
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