Unlimited communication through a network that not only connects, but also shapes the future - at Cablex, everything is a question of connection. The Swiss company specializes in the construction and maintenance of network infrastructures and offers solutions in the areas of ICT and networks, transport and electromobility. Founded in 2001, the subsidiary of the Swisscom Group currently employs around 2,500 people at 24 locations in Switzerland - and the trend is rising, as Cablex is expanding. The development of new industries means that increasingly diverse knowledge is required for the installation and maintenance of network infrastructure. In order to find the right connection, the employees on site have to rely on the support of specialized experts. However, anyone who has ever tried to describe an error message over the phone knows that misunderstandings are inevitable. Even forwarded videos do not always help, as the expert in front of the screen cannot see what the employees on site are seeing at the same time.

"The variety of systems we support is greater than ever," says Simon Barralon, technician at Cablex. Sometimes the work is carried out in environments that present additional challenges. For example, with a customer for whom complete installations are carried out in boiler rooms. Especially in such situations, it is good to be able to fall back on technical support that really understands the situation.

Efficient remote maintenance with smart glasses

The network infrastructure expert was therefore looking for an innovative solution in order to be able to make precise statements about technical problems and resolve them as quickly as possible. Cablex came across the start-up company Almer Technologies. When selecting the new technology, the focus was on simple, hands-free operation. Another important requirement was a well-coordinated combination of software and hardware. "A 'technical gadget' was out of the question for us, we wanted a real tool," says Yoann Pernet, Head of Digital Exploration at Cablex. "The Almer glasses with Teamviewer software enable our experts in the office to efficiently support the service technicians on site in their work."

The Arc 2 from Almer Technologies combines headset telephony with video conferencing and sets new standards for augmented reality (AR) in industrial environments. It is suitable for use in outdoor areas with strong sunlight and, thanks to its own lighting, also for dark working environments. Integrated speakers enable spontaneous phone calls without additional headphones - even in noisy environments. With 25 megapixels and autofocus, the camera delivers outstanding image quality; even when zooming, details remain razor-sharp. Smart glasses thus enable a new type of communication in the field of remote maintenance and customer service.