The company is expanding the after-sales service for its machines to include digital remote services. "For our customers, the new remote services are an ideal addition to the Industry 4.0 concept," says Jan Schmierer, Team Leader After Sales Service at Arnold. "With the digital tools, we will be able to identify the cause and rectify any faults in production operations much more quickly." In future, process controllers, maintenance staff and operators will be able to communicate with Arnold's service specialists via voice-controlled VR goggles and get immediate support.

With the help of a digital twin, problems can be identified or repairs and maintenance can be instructed step by step via the machine's remote access. Remote service thus replaces numerous trips, which also reduces the carbon footprint of industrial companies and protects the climate.

Save costs through less machine downtime

After-sales service should save time and money right from the start: With each initial analysis, waiting for service technicians and the resulting machine downtime are eliminated. In addition, regular maintenance appointments can be planned more precisely in advance, which also increases machine availability. The Arnold maintenance service can also be used as a hybrid solution to document the machine joining processes on site. The tool translates all documents into 80 languages for international use. Live translation with subtitles will also be available in the future. 1/2 With the help of a digital twin, problems can be identified or repairs and maintenance can be instructed step by step via remote access to the machine.

Focus on data security

All data is stored directly on the system and remains solely with the customer. Remote services are provided via secure VPN access, which the customer must approve in advance, for example with a key switch on a VPN router. In this way, the company retains decision-making authority over all access to a system. Jan Schmierer explains: "We see ourselves as a partner for our customers. That's why, as with all our services, our new remote services focus on secure processes, reliable products and simple operation."