Digital employees are powerful, goal-oriented and industry-specific AI agents that perform tasks completely independently and adapt their approach flexibly to changing conditions. They intervene at interfaces between systems, departments and data sources where decisions would otherwise have to be laboriously coordinated manually. To illustrate how this works in practice, IFS presents four digital employees who take on various tasks in an industrial company as examples:

Order Manager

When a customer order is received, the Customer Order Manager is on the spot. He checks the order, recognizes missing information and, if necessary, obtains queries from employees or directly from the customer. It then creates the order in the system in a structured manner. This allows orders to enter the operational process faster and without errors, while human employees can concentrate on more complex tasks.

Inventory Replenisher

Because stock levels are always highly dynamic, the Inventory Replenisher continuously and automatically monitors which products or components are available and triggers repeat orders as required. In this way, bottlenecks can be avoided and planning reliability increased. The company thus remains flexible without employees having to constantly check stocks in the warehouse manually.

Material Replenisher

When materials are needed for production or service operations, the Material Replenisher ensures that everything is available on time. It analyzes parts lists, determines requirements and initiates procurement. This prevents avoidable production stops and keeps processes stable.

Supplier Order Manager

Communicating with a large number of suppliers can quickly become time-consuming. The Supplier Order Manager coordinates orders, order confirmations, tracks delays and reminds you of outstanding feedback. This keeps procurement on schedule and structured, while employees do not have to track every contact themselves.

"Automation is successful when it supports employees where routine takes up the most time and at the same time ensures an overview of complex processes," says Sören Michl, Vice President AI Adoption at IFS. "Digital employees act as a link between people, data and systems. They make well-founded decisions, relieve teams of routine tasks and ensure that companies remain capable of acting even in hectic situations