The platform displays all tool data, maintenance status and calibration certificates at the click of a mouse. With TMSS, users can avoid unforeseen breakdowns and performance losses due to excessive maintenance intervals.

To increase the availability of tools, Desoutter, based in Maintal, Germany, has developed a new online service: TMSS. The abbreviation stands for "Track my Service Status" and can be compared to a maintenance manager on the Internet, which makes maintenance planning simple and transparent. "Users can track the most important information about their tools on our platform from any end device," explains Michael Schneider, who heads the Service division at Desoutter. "With TMSS, we offer our customers an overview of the service status and history of all devices that have passed through one of our workshops - free of charge!" The new service helps to avoid unforeseen breakdowns or loss of performance due to excessive maintenance intervals. "As a result, TMSS users can work more efficiently because they can rely on their tools at all times," says Schneider.

The TMSS platform can be accessed via any web browser. Desoutter customers can request an account online; their tools are then stored in the system. Via the account, the user later selects the device for which they require information with a single click. Tool data, location, calibration and maintenance status are then available at the click of a mouse: When is the next maintenance due? Which calibration certificates are available? Has the device ever broken down? What was in the last service report? Schneider emphasizes that users can quickly find the right answers to questions like these online at TMSS. "Whether they need the calibration certificates for the next audit or want to get an overview of the condition of their equipment before making a new purchase: all important data, documents and logs are stored and can be found in TMSS - up to ten years back!" This is because the complete history is stored for every service order: from the quotation and execution to the certificates issued.

Status messages provide up-to-date information

TMSS also streamlines the repair process: as soon as a tool arrives at the Desoutter workshop, the customer is informed by email. "We then check the condition of the device and the need for maintenance or repair," explains Michael Schneider. "The customer then receives a cost estimate by email for approval, which they must agree to in order for the maintenance or repair to be carried out." At the end of the process, Desoutter contacts the customer again by email and informs them that the tool has been serviced or repaired and is on its way back to the customer.

Even if a company only has a few tools, but would like to have them serviced regularly by Desoutter, TMSS is worthwhile: the company no longer needs to keep its own tables, but is automatically reminded of maintenance or calibration intervals by the system. Even new tools that have not yet been serviced or repaired by Desoutter are already stored in TMSS and are therefore just as quickly available in the respective delivery bill - with the current delivery address. "Our customers benefit from transparent tracking, leaner administration and shorter processing times," says Desoutter Manager Michael Schneider, summarizing the advantages of "Track my Service Status".