As RMB/Energie uses condensing technology as standard in its combined heat and power units, i.e. it also utilizes the thermal energy from the exhaust gases, these units achieve energy efficiencies of over 100 percent in purely mathematical terms.

Initially, corporate management was handled by several, very limited stand-alone solutions that required cumbersome maintenance and were unable to communicate with each other. "We had been looking for a company software that could be used across the board for some time," says Timo Schuster, Head of Internal Sales. "We first made a preliminary selection. We were ultimately won over by Sage 100cloud thanks to its scalability and the fact that we were able to adapt the modular standard software precisely to our requirements." Sage 100cloud was introduced in the company in 2017.

Implementation during ongoing operations

Due to the company's strong growth, the software had to be implemented during ongoing operations - a challenge that RMB faced in collaboration with Sage Business Partner Amexus Informationstechnik. The partner supports RMB in all matters - from comprehension problems to individual customization of the software. RMB now handles order processing including purchasing, sales and warehouse management.
Both the office and field staff work with the CRM solution integrated in Sage 100cloud. Customer service is also to be equipped with it in the future.

Building block for company growth

Today, Sage 100cloud is a very important building block for RMB/Energie on its growth path. "We are benefiting significantly, especially in terms of error minimization and time savings, and are seeing significant efficiency gains from ordering to production. This is of course relevant for our future growth," explains Jürgen Zastrow, Head of Sales at the company. The modular structure of Sage 100cloud is ideal for the company, as it buys exactly the software it needs. "Discussions are already underway with amexus regarding the implementation and customization of further modules," says Timo Schuster, who is delighted with the possibilities offered by Sage 100cloud and the excellent collaboration with amexus.

Central platform increases satisfaction

"Sage 100cloud has enabled us to significantly increase the satisfaction of our employees," says Jens Brake, one of the managing directors, picking up on another important point. "Where we used to have to laboriously maintain data on three platforms, we now have access to a central database. This reduces both the time required and the error rate enormously." However, the use of Sage 100cloud has not only had a positive impact internally, as RMB has also been able to increase customer satisfaction, if only due to the multilingualism of the software. "We have received a lot of positive feedback about the fact that our documents now also arrive in English and French and no longer just in German," explains Hannes Bürmann, an office employee, adding: "When a customer calls us, we are much more efficient in processing the inquiry."

Jürgen Zastrow adds: "Our management finally has all the company's key figures at their fingertips with just a few clicks of the mouse. We didn't have that before!"

Iris Quirin is a freelance journalist in Hamburg.