Baggage handling
Singapore Airport sorts with Beumer
Singapore Airport handles more than 65 million passengers a year. The operator relies on a baggage handling system from Beumer and Customer Support, which ensures that the system always runs smoothly.
"In 1998, the operator of Singapore Airport opted for our baggage handling technology for the first time," says Klaus Schäfer, Managing Director of the Danish Beumer Group company. Today, the handling systems are used in Terminals 2, 3 and 4. Over the years, the system provider has further expanded the business relationship and now also offers year-round customer support. This enables the Changi Airport Group (CAG) to provide reliable handling - with the same number of staff as at the start of the contract in 2001 and a doubling of baggage volumes over the past five years.
On average, the airport processes up to 26,000 suitcases and bags every day. Finn Laugesen, Head of Beumer Customer Support, knows why the baggage handling system at Singapore Airport works so reliably: "We maintain long-term relationships with our customers. That's why we understand their needs and are able to provide them with the best possible support."
With Customer Support, no additional personnel are required, even at peak times. "Through a combination of careful planning and rigorous, continuous system checks, we can avoid surprises," Laugesen describes. Singapore Airport has been repeatedly recognized for its high level of passenger satisfaction.
Ng Hoe Seng is Vice President of CAG and responsible for baggage handling systems. He confirms the success of the close relationship with the system provider. "In Terminal 4, for example, the new system was able to start operations on time after extensive testing before the opening." These operational acceptance tests included the handling of more than one million pieces of baggage as well as training for all ground staff.
The original order was followed by the installation of the Crisbag container-based transport and sorting solution in Terminal 3. This system handles the dual distribution and transfer of baggage between Terminals 1, 2 and 3. Beumer has also equipped Terminal 4 with its own Crisbag system. as
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