ACE offers easy-to-use calculation programs on its website that help interested parties to calculate and order industrial shock absorbers and gas springs online. In addition, SLAB damping and isolation mats can be configured and ordered online for custom cutting at any time and any place.

With its expanded digital offering, ACE is taking the next step towards end-to-end digitization and further process optimization for its customers. At Intec in Leipzig, the company will inform visitors about the functions of the programs that can be used on the homepage. ACE will also be providing more information about the potential for further developments, such as the online store and additional new channels in digital commerce. André Weßling, globally responsible for marketing at ACE and for the online tools project group: "ACE has laid a solid digital foundation in recent years in order to be able to meet rapidly changing customer requirements. Today, for example, customers no longer necessarily want to communicate directly with a specialist consultant. Instead, we are seeing a trend towards customers configuring products and solutions themselves in a do-it-yourself manner. The key to the success and use of such tools is usability. If a tool or tool is not so simple that it is self-explanatory, it will not be used."

One example of this is the online configurators for selecting and cutting vibration-isolating and shock-absorbing panels from the SLAB product families. According to the "keep it simple" principle, both online programs are easy to use, so that users can configure themselves which vibration-insulating and shock-absorbing panels they want to order in any shape within about a minute around the clock, the manufacturer promises.

Whether selection or cutting, communication with ACE is time-saving for customers thanks to online configuration. © ACE

Once the shape has been configured and described, a price is calculated online and when the item is ordered, the system automatically generates a CAD file for the cutting machine in parallel. This procedure saves time and resources. No more manual work for sketches or calculations is required for the few steps on the computer anyway; the configurator outputs the technical drawing with the order. André Weßling adds: "We are offering our customers an increasing number of solutions, services and user information, such as via the YouTube channel, in this way."

With the calculation programs for industrial shock absorbers and gas springs and with the SLAB configurators also available on the ACE website, there are software solutions that make it possible to experience the comprehensive online range at Intec.

For customers who do not want to do without the previous service provided by the technical office and field service, the company promises that personal advice and assistance with calculations and orders will of course continue to be available at the trade fair stand or on the phone, as well as during on-site consultations. as

Intec, Hall 3, Stand H63