Vahle customer portal
Project planning for industrial plants in the home office
Planning industrial plants in times of working from home and contact restrictions seems absurd at first. At Vahle, this is possible from the home office via the "Vahle Customer Hub" customer portal, which is equipped with new functions.
The Customer Hub project planning and shopping tool offers customers the opportunity to place orders without access to the company's internal ERP system. More than 50,000 items are available to customers online, which can be ordered individually or combined into systems. The project planning tool then generates the material list, calculation and quotation automatically. "Our web store is a customer portal that bundles all the information and calculations relevant to ordering electrification solutions in one online application," says Achim Dries, Managing Director of Vahle. After registering and logging in via an internet browser, customers can use the tool around the clock. "So you have access to the Vahle range 24 hours a day," says Dries.
Not only can all project planning be saved and viewed in the individual customer area, but spare parts can also be reordered quickly and easily based on previous orders without having to search for items beforehand. Digital shipment tracking is also possible. CAD models are available to download in stp format for various product groups. Other features such as article search, overview of availability and standard delivery times as well as project planning with and without electrical calculation are also possible. The order is transferred to the Vahle ERP system via an interface and processed directly. as
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