Chatbot for customer support
Weidmüller launches AI-based chatbot
Weidmüller is expanding its customer support with an AI-based chatbot. It assists customers with technical data and manual knowledge. The company is thus offering its customers more intuitive access to product applications and faster technical support.
It's online: the AI-based chatbot in the Weidmüller Support Center. It provides customers with answers to questions about products directly in the chat. The assistant draws on knowledge from product manuals and technical data.
By default, the Support Center offers a search that works in a similar way to a classic Google query. Based on the questions, the Support Center provides files, FAQs, video tutorials and other information in which the answer to the question can be found. The AI assistant further improves the user experience in the Support Center. The AI answers the query directly in the chat and also provides the associated files and links - in all languages. This saves time.
The first version of the bot specializes in products from the u-mation and u-software portfolio. This includes hardware such as the u-remote I/O system, the u-control controllers, the u-view HMI touch panels and the associated software. This includes the u-OS operating system, the Procon-Web web HMI and the ResMa energy management system. Other Weidmüller product areas will gradually follow until the entire portfolio is supported by the support chatbot.
Weidmüller is the first company in the industry to offer an AI assistant in customer support without registration. The company is thus acting in line with the motto of its 175th anniversary: "Pioneering since day one".
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