TeamViewer's software will be available to users under the name RealWear Cloud Assistance. This new service, embedded in the RealWear Cloud, enables real-time technical support and optimizes collaboration between different business units. Operational departments can remotely set up, configure, use and analyze a variety of RealWear devices together with IT. TeamViewer's technology also enables subscribers to shorten the implementation phase and speed up troubleshooting for RealWear devices.

"We are delighted that our solution will become the standard for remote support at RealWear and that we will be an even bigger part of our partner's ecosystem and technology stack," says Alfredo Patron, EVP of Business Development at TeamViewer. "We have already implemented our augmented reality software Frontline on thousands of RealWear devices worldwide. Thanks to the new integration of our remote connectivity capabilities into the cloud platform services, RealWear can offer its customers a new level of remote support. This integration strengthens TeamViewer's position as the new de facto standard for remote access to IT and OT devices in industrial environments."

"With the launch of RealWear Cloud Assistance, we are further strengthening and developing our partnership with TeamViewer with the mission to best support workers in the industry," says Rama Oruganti, Chief Product Officer at RealWear. "The ability for the IT department to quickly and securely access devices will further accelerate operational implementation. Our ambition is to provide employees with the best possible support while allowing them to focus on their productivity and safety at work."

Customers can deploy and manage their devices via RealWear Cloud. The addition of remote support functionality to the platform meets the requirements of modern companies to support their employees. The combination of screen sharing and device interface control with parallel VoIP calling offers the same experience as physical on-site support.

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